Chemical Account Specialist

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Chemical Account Specialist’s (“CAS”) primary role is to provide superior chemical service/support to all Sonny’s Chemistry customers on a regularly agreed upon basis. The CAS will be responsible for managing chemical business within their territory. A CAS will assist in growing Sonny’s Car Wash Services market share by working with and developing car wash customers. A CAS will plan appropriate strategies to help facilitate potential clients to do business with Sonny’s Car Wash Services. The CAS will work with mid and senior level management, marketing, and technical staff to keep Sonny’s Car Wash Services abreast of market changes, competitive opportunities, challenges, and creative trends.

Responsibilities

• Consistently execute Sonny’s Service One program.
• Perform chemical service visits.
• Complete a chemical service report for Sonny’s Chemistry customers.
• Ensure proper customer service is being upheld.
• Provide support in chemical installations, conversions, and startups for Sonny’s chemistry customers.
• Ensure proper inventory management is being performed.
• Increase Sonny’s Car Wash Services market share by prospecting for, identifying and converting potential new clients.
• Prospect to ensure a robust pipeline of opportunities to increase market share.
• Build strong relationships with new and existing customers.
• Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements, and working through differences to net positive conclusion for all.
• Present a positive image that mirrors the core values of Diamond Shine.
• Present new products and services to enhance existing relationships.
• Work with technical, marketing and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.
• CAS will establish yearly development plans for their territory.
• CAS will attend all industry functions, conferences, tradeshows, etc. in their market.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, and products.
• Identify new opportunities for customers that will lead to an increase in sales.
• Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
• Submit accurate weekly planning and expense reports.
• Control area expense and stay within the planned yearly budget.
• Ensure that data is accurately entered and managed within the company’s CRM protocol.
• Forecast sales targets and ensure they are consistently met.
• Work with marketing staff to ensure that customers marketing needs are being met.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonny’s Car Wash Services to enhance market performance.
• Other duties as assigned.

Qualifications

• Three (3) years minimum of carwash sales and or service experience.
• Experience working within a national distribution and direct sales network preferred.
• Clean Driving Record & Valid Driver's License required.
• Industry related experience is a plus
• Must have a strong mechanical aptitude
• Ability to guide, direct and provide technical expertise on products (or services) to colleagues, distributors, and customers.
• Previous business to business value-add sales experience
• Proven track record of consistently exceeding and/or achieving goals
• History of working in a field that required autonomy and self-motivation
• Prior experience that required excellent communication and organizational skills. Ability to communicate internally with various departments and externally with customers and distributors.
• Ability to use strong judgement with knowledge of company policies and procedures to resolve non-standard problems.
• Problem-solving and analytical skills
• Demonstrates a strong work ethic and ability to multi-task
• Travel required as needed.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

 Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

#IND3

- Consistently execute Sonny’s Service One program. - Perform chemical service visits. - Complete a chemical service report for Sonny’s Chemistry customers. - Ensure proper customer service is being upheld. - Provide support in chemical installations, conversions, and startups for Sonny’s chemistry customers. - Ensure proper inventory management is being performed. - Increase Sonny’s Car Wash Services market share by prospecting for, identifying and converting potential new clients. - Prospect to ensure a robust pipeline of opportunities to increase market share. - Build strong relationships with new and existing customers. - Work with team to develop proposals that speak to the client’s needs, concerns, and objectives. - Handle objections in a positive manner by clarifying issues, emphasizing agreements, and working through differences to net positive conclusion for all. - Present a positive image that mirrors the core values of Diamond Shine. - Present new products and services to enhance existing relationships. - Work with technical, marketing and other internal colleagues to meet customer needs. - Arrange and participate in internal and external client debriefs. - CAS will establish yearly development plans for their territory. - CAS will attend all industry functions, conferences, tradeshows, etc. in their market. - Present to and consult with mid and senior level management on business trends with a view to developing new services, and products. - Identify new opportunities for customers that will lead to an increase in sales. - Use knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. - Submit accurate weekly planning and expense reports. - Control area expense and stay within the planned yearly budget. - Ensure that data is accurately entered and managed within the company’s CRM protocol. - Forecast sales targets and ensure they are consistently met. - Work with marketing staff to ensure that customers marketing needs are being met. - Develop a thorough understanding of the company and distributors’ capabilities. - Understand and support the goals, purpose, and direction of Sonny’s Car Wash Services to enhance market performance. - Other duties as assigned.