· Application Support experience with working knowledge of Unix, database, and basic knowledge of any programming Language like JAVA/C++/scripting language etc.
· Good communication with analytical and problem-solving skills
· Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas
· Identify recurring failures, Debug or Deep Dive into the cause of the Issue, Identify
Impact, Manage Escalation or Incident o If there is a Bug in existing code (Providing Line of Code that causes the failure), escalate to L3 for a Fix o Or Identify if it is a Migration Issue and Coordinate the Fix
· Drive Issues to resolution with L3 and reduce/eliminate the # of Failures
· Follow the L3 escalation process
** U.S.
Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.