Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/C++/scripting language etc.
· Good communication with analytical and problem solving skills
· Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas
· Identify recurring failures, Debug or Deep Dive in to the cause of the Issue, Identify
Impact, Manage Escalation or Incident o If there is a Bug in existing code (Providing Line of Code that cause the failure), escalate
to L3 for a Fix
o Or Identify if it is a Migration Issue and Coordinate the Fix
· Drive Issues to resolution with L3 and reduce/eliminate the # of Failures
· Follow the L3 escalation proces
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.