Operations Coordinator I

Overview

SOSi is seeking an Operations Coordinator to join our team in Reston, Virginia. The Operations Coordinator I completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Essential Job Duties

• Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract.

• Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award.

• Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions.

• Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly.

• Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value.

• Coordinates interpreter travel and lodging within established guidelines as required.

• Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations.

• Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources.

• Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines.

• Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value.

• Performs other duties as assigned by the Operations Supervisor and/or Operations Manager.

Minimum Requirements

• Bachelor’s degree required, or four years of relevant work experience.

• Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)

• Minimum of two years’ of related administrative/coordination experience supporting a language services or other relatable program

• Must be able to effectively communicate through oral and written communication with customers, management and other coworkers

• Must be high-energy, flexible, work well with teams, and able to find creative solutions

Preferred Qualifications

• Language skills and court interpretation experience is a plus

• Bilingual in Spanish, Hindi, or Punjabi desired, but not necessary

Work Environment

• Normal office working conditions

• Requires periods of non-traditional hours including consecutive nights or weekends when necessary

• May require ability to lift/and or move objects or packages of up to 25 lbs.

• Approximate amount of travel time for the position is 5%

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.