Shift Supervisor

*** This position is contingent upon contract award ***

Overview

SOSi is seeking a Shift Supervisor for a 24/7/365 program, who will be responsible for overseeing the daily operations of data collection teams and analysts. This includes managing team schedules, ensuring adherence to project timelines, and maintaining accurate and timely reporting of data and operational metrics. The supervisor will coordinate workflow, provide guidance and support to team members, and collaborate with other departments to meet organizational goals. Additionally, the role requires monitoring data quality, troubleshooting operational issues, and implementing process improvements to optimize efficiency.

Essential Job Duties

Maintain schedules to ensure maximum efficiency

• Provide direct oversite for data collections team members and Team Leads
• Coordinate with field verification teams
• Draft and maintain administrative paperwork and reports
• Double check work products for accuracy and completeness

Minimum Requirements

• 1-2 years of related job experience
• Fluent in English and Spanish
• Must be a US Citizen
• Must have lived in the US for 3 out the past 5 years
• Basic data entry skills
• Ability to pass an SSBI government background investigation
• Strong written and verbal communication skills
• Must be able to work independently or within a team

Work Environment

• In-person and on-site
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• Shift work is required as this is 24/7/365 days a year operational environment
• Ability to work efficiently under deadlines and pressure
• Ability to keep up in a fast-paced environment
• Must be able to work any assigned shift

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.