Key Tasks and Responsibilities
Role Tasks & Responsibilities
Warehouse Management:
- Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring own knowledge of all products and regulatory environment is understood and complied with.
- Unload, receive and check stock from vendors, customers, internal shipments etc completing appropriate paperwork during process.
- Put away stock in designated areas, recording locations during process.
- Complete cycle-counts on a regular basis to ensure that the inventory is correct, and the products are in-house.
- Pick, check and load/ship stock for vendors, customers, internal shipments etc., completing appropriate paperwork during process.
- Assist system accuracy by providing/checking important information regarding transfers of stock and investigating cycle count inaccuracies for customer accounts.
- Engage with Customer Service to ensure accurate recording of information and activity.
- Adhere to any specific customer processes and procedures.
- Support the development of processes for receiving product, equipment utilization, inventory management, and shipping.
- Contribute to a safe, accident-free, working environment by abiding by all safety procedures and policies.
- Coordinate business activities with other departments and locations to ensure smooth and efficient business execution.
- Understand warehouse layout and space availability and suggest improvements.
- Destrash Product as required.
- Dispose of waste as required.
Facilities & Machinery & Security:
- Responsible for the safe operation of machinery in the warehouse environment.
- Carry out daily checks on the machinery.
- Report facilities issues and machinery defects to Management/Facilities Department.
- Accommodate servicing of facilities and machinery as required by Facilities Department.
- Report security breaches to Management/Facilities Department.
Queries & Complaints:
- Respond quickly, professionally, and accurately to customer inquiries regarding orders, status complaints etc.
- Conduct investigations with Customer Service Dept/Quality Dept to satisfy customer inquiries.
- Assist with the identification of the cause of a customer complaint and remedying the underlying issue of the complaint in conjunction with other departments.
- Escalate inquiries/complaints to the appropriate manager and/or department when necessary.
- Non-conformance reporting in accordance with the KPI’s.
Health & Safety:
- Support the health, safety, and welfare of all staff.
- Responsible for reporting accidents and near misses to Management/H&S Team.
- Responsible for reporting health and safety concerns, issues, and ideas to Management/H&S Team.
- Collaboration with Health and Safety Team.
Administrative Responsibilities:
- Champion quality assurance protocols.
- Maintains communication with the support departments to ensure compliance with company policies and procedures and legislation.
- Completes and processes necessary reports and paperwork accurately and timely.
- Log customer activity for business purposes as required.
- Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.
- Support other departments in relation to customer activity data.
- Other ad-hoc administration duties as required.
Knowledge, Skills & Experience
Skills
- Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
- Attention to detail.
- Excellent organisational skills to balance and prioritise their workload and meet deadlines.
- Ability to safely operate warehouse machinery and equipment.
- Team worker with the ability to collaborate with other material handlers.
Experience
- Previous experience in a similar role.
- Previous experience in supply chain and logistics/warehousing.
- Experienced user of warehouse machinery e.g., forklift, power pallet truck etc.
Education/Licences
- Clean, B Licence.
- Machinery Certification – Forklift, Reach Truck, Power Pallet, Combi etc
- Leaving Certificate or similar qualification.
- Where educational/licence requirements are not fulfilled prior extensive experience of successful performance in the role will be required.
