Key Tasks and Responsibilities
Role Tasks & Responsibilities
Housekeeping & General Cleaning Duties
- Maintain a clean, tidy, hygienic and safe working environment throughout the premises.
- Empty, clean and sanitise waste bins and ensure waste is disposed of correctly in accordance with company procedures.
- Clean and maintain waste storage areas, including bins, containers and surrounding areas.
- Carry out routine cleaning of communal areas, workspaces, and other designated areas as required.
- Ensure cleaning materials, equipment and supplies are stored safely and appropriately.
- Monitor and report any cleaning, maintenance or hygiene issues to the appropriate manager.
- Carry out regular housekeeping checks and ensure areas are kept presentable and free from unnecessary waste or clutter.
- Follow all relevant company health and safety, hygiene and waste-management procedures.
- Assist with additional housekeeping and cleaning duties as reasonably required to support the smooth running of the premises.
- Work in a manner that minimises disruption to staff, customers and day-to-day operations.
Warehouse Management:
- Receive and check stock from vendors, customers, internal shipments etc completing appropriate paperwork during process.
- Support the put away of stock in designated areas, recording locations during process.
- Support the completion of cycle-counts on a regular basis to ensure that the inventory is correct, and the products are in-house.
- Prep and check stock for vendors, customers, internal shipments etc., completing appropriate paperwork during process.
- Assist system accuracy by providing/checking important information regarding transfers of stock and investigating cycle count inaccuracies for customer accounts.
- Engage with Customer Service to ensure accurate recording of information and activity.
- Adhere to any specific customer processes and procedures.
- Support the development of processes for receiving product, equipment utilization, inventory management, and shipping.
- Contribute to a safe, accident-free, working environment by abiding by all safety procedures and policies.
- Coordinate business activities with other departments and locations to ensure smooth and efficient business execution.
- Detrash product as required.
- Dispose of waste as required.
Queries & Complaints:
- Conduct investigations with Customer Service Dept/Quality Dept to satisfy customer inquiries.
- Assist with the identification of the cause of a customer complaint and remedying the underlying issue of the complaint in conjunction with other departments.
- Escalate inquiries/complaints to the appropriate manager and/or department when necessary.
Health & Safety:
- Support the health, safety, and welfare of all staff.
- Responsible for reporting accidents and near misses to Management/H&S Team.
- Responsible for reporting health and safety concerns, issues, and ideas to Management/H&S Team.
- Collaboration with Health and Safety Team.
Administrative Responsibilities:
- Champion quality assurance protocols.
- Maintains communication with the support departments to ensure compliance with company policies and procedures and legislation.
- Support other departments in relation to customer activity data.
- Other ad-hoc administration duties as required.
Knowledge, Skills & Experience
Skills
- Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
- Attention to detail.
- Excellent organisational skills to balance and prioritise their workload and meet deadlines.
- Ability to safely operate warehouse machinery and equipment.
- Team worker with the ability to collaborate with other material handlers.
- IT skills with the ability to comfortably work with the MS Office suite as well as the ability to learn other software tools such as SAP.
Experience
- Previous experience in a similar role.
- Previous experience in supply chain and logistics/warehousing is an advantage.
Education/Licences
- Clean, B Licence is a distinct advantage.
- Leaving Certificate or similar qualification.
- Where educational/licence requirements are not fulfilled prior extensive experience of successful performance in the role will be required.
