Job opportunity for Customer Service Associate

Job Role:

•  Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

•  Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements.

•  Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.

•  Supports the achievement of required service levels and total customer satisfaction.

•  A positive attitude dealing with people.

•  Capable of working independently and having responsibility as an individual.

Qualification : HSC Passed or Graduate Freshers / Even experience candidates are welcome

Soft skills:

•  Good organization and time management skills

•  Good communication skills in all forms including written, oral, email, telephone and presentation

•  Good interpersonal and relationship-management skills

•  Team player

•  Organizational skills

Behaviors:

•  Enthusiastic

•  Willingness to learn (very important)

•  Willingness to either lead a project or work in a team and get the job done

•  Results-focused rather than effort-focused

•  Possess drive, motivation and acute attention to detail.

All your information will be kept confidential according to EEO guidelines.