Position Summary
The Accounts Receivable Officer is responsible for managing allocated accounts receivable ledger, ensuring timely collection of outstanding balances, accurate account maintenance, and effective resolution of customer queries. Working in a high-volume, fast-paced environment, the role requires strong attention to detail, sound negotiation skills, and the ability to build positive relationships with customers and internal stakeholders while consistently meeting collection targets and KPIs.
Job Details
- Onsite (Eastwood) | Hybrid upon regularization
- Mondays to Fridays | 6:30 AM to 3:30 PM (Manila Time)
- Following Australian Public Holidays
Responsibilities
- Manage collections by telephone and email
- Perform daily account management activities, including:
- Reviewing and actioning credit hold accounts in a timely manner
- Completing reconciliations and cash allocation
- Responding to customer enquiries
- Processing account openings, including credit assessments and background checks
- Support ad hoc projects as required
Qualifications
- Minimum of 3 years’ experience in an Accounts Receivable position
- Proven track record and experience working to set KPI's
- Intermediate to advanced Microsoft Excel skills
- Strong written and verbal communication skills
- Professional, customer-focused approach with internal and external stakeholders
- Strong attention to detail, initiative and problem-solving skills
- Ability to work effectively with minimal supervision
- Reliable and able to work well under pressure
- Strong negotiation skills
- Excellent time management skills, with the ability to prioritize and manage multiple tasks
