We are looking for an experienced and passionate Bistro Supervisor to lead our front-of- house team and ensure an exceptional dining experience for every guest. You will play a pivotal role in day-to-day operations, mentoring staff, maintaining service standards, and helping drive the culture of hospitality that defines our bistro. Key Responsibilities
- Supervise, coach, and motivate front-of-house staff during service to ensure seamless, high-quality guest experiences
- Open and/or close the bistro, including cash handling, reconciliation, and end-of- shift reporting
- Monitor efficiency during peak periods
- Handle guest feedback and complaints promptly and professionally, escalating where necessary
- Conduct pre-shift briefings to communicate daily specials, service priorities, and any operational updates
- Ensure compliance with food safety, hygiene, and licensing regulations at all times
- Assist with scheduling, time-off requests, and staff coverage in coordination with the Dining Service Director
- Support inventory management including ordering, stock rotation, and wastage control
- Collaborate with the kitchen team to maintain timing, quality, and communication between front and back of house
- Onboard and train new team members in service standards, POS systems, and bistro procedures
