The purpose of the Office Associate is to accurately enter information into SECO’s and our customers’ systems, telecommunication activities and support internal and external customers.
Essential Duties and Responsibilities: Other duties and responsibilities may be assigned.
- Accurately update inbound load information into multiple systems for inbound shipments.
- Update completed inbound loads within multiple systems. Shortages, overages, damages, and other information should be properly notated and updated.
- Entering and tendering outbound loads into multiple systems. Partially loaded outbound trailers are to be updated as well.
- Match, scan, and electronically file inbound and outbound documents as well as Target unloading reports prior to disposing of the paperwork.
- Maintain reports and spreadsheets throughout the day and submit them internally and to the customers, if required.
- Perform yard and dock walks to properly and accurately account for all trailers on site.
- Update the Yard Management System to accurately reflect trailer positions on the SECO yard.
- Promptly and courteously answer phone calls, assist callers, and transfer calls to the appropriate party or department.
- Reporting findings and general notes on daily processes to their manager/supervisor.
- Report any malfunctioning equipment or programs to their manager/supervisor.
Education
- High school diploma or GED.
Working Conditions
- Ability to sit and type at a computer station for long periods of time.
- Ability to operate/use call center style telephone.
- Ability to lift up to 10 lbs.
- Ability to work in a fast-paced environment.
- Occasional exposure to outside weather
- Shift: 7:00 am - 4:00 pm or until; Sunday through Thursday
Must be able to execute all the above functions and meet all the above demands safely, posing no threat to themselves or those around them while doing so, and must willingly comply with applicable safety regulations in the completion of all work.
