To accurately enter information into SECO's and our customer's systems, telecommunication activities and support internal and external customers.
Essential Duties and Responsibilities: Other duties and responsibilities may be assigned.
- Provide courteous, timely, effective, and accurate communication to customers, carriers, and internal team members through emails and phone calls.
- Accurately set up outbound shipment information within multiple systems for multiple customers.
- Effectively communicate with drivers arriving at the driver check-in window.
- Coordinate the placement of inbound shipments with the Account Managers and Dock Supervisors.
- Perform yard and dock walks to properly and accurately account for all trailers on site.
- Maintain reports and spreadsheets throughout the day and submit them internally and to the customers, if required.
- Report any findings and general notes on daily processes to their manager/supervisor.
- Report any malfunctioning equipment or programs to their manager/supervisor.
- Ability to speak, read and interpret documents, routine reports and correspondence printed in English such as policies and procedures, freight bills, bills of lading, and printouts, invoices, and work orders.
Must be able to execute all the above functions and meet all the above demands safely, posing no threat to themselves or those around them while doing so, and must willingly comply with applicable safety regulations in the completion of all work.
