Sales Counter & Logistics Associate

Southern Irrigation is actively seeking a motivated and reliable individual to join our team our Langley location. This role is ideal for someone who enjoys hands-on work, helping customers, and wants to build a long-term career in the irrigation and water systems industry.

Job Title: Sales Counter & Logistics Associate

Rate of Pay: $25-$35/hr plus benefits (depending on technical knowledge, skills and experience)

Location:
23160 72 Avenue, Langley, BC, V2Y 2K2

Job purpose: This position supports both retail sales and logistics. Primary responsibilities include providing quality customer service and product support at the sales counter while ensuring customer orders are gathered, packaged, processed and sent/delivered accurately, efficiently and safely.

Key Result Areas

• Consistently treats customers with integrity, honesty and credibility
• Processes customer orders, POS transactions, payments and order picking/packaging accurately and efficiently
• Ensures orders are prepared and shipped within the desired time frame while maintaining clean, organized retail and logistics areas

Job Duties and Responsibilities

• Build and maintain strong customer relationships, delivering personalized attention, quality service and value
• Help retail customers locate products and advise on products as appropriate
• Process customer orders, POS transactions and payments
• Gather and package customer and will-call orders; stock shelves and maintain clean, presentable retail and logistics areas
• Track shipments as needed and assist in the preparation of inter-company transfers
• Cross-train on additional Shipper duties, including acquiring rates and preparing customs paperwork
• Attend year-round training and product knowledge seminars; assist other departments as required and work as a team to achieve collective goals

Competencies

• Positive, presentable, reliable and team-oriented, with a clear focus on customer service
• Highly organized with strong attention to detail and able to work in a fast-paced environment
• Strong people orientation and ability to build relationships with customers, drivers and transport companies
• Understands the drivers of return on investment for each client; aptitude for POS and MS Office software
• Self-driven and results-oriented with a clear focus on efficiency and the ability to identify and contribute improvement solutions
• Experience in irrigation or plumbing is preferred

Core Values

• Work Hard  

Be punctual, dependable, knowledgeable, and efficient.

• Win as a Team 

Support your coworkers professionally and personally, and contribute to the success of the whole team.

• Wow Our Customers 

Treat customers with respect and provide personal, practical, and efficient service.

As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.

Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.

At Southern Irrigation we know our success is based on having all “A” players rowing in the same direction.  Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun.