This position is responsible for providing hardware, software, application, and various IT support needs to the organization and employees.
ESSENTIAL FUNCTIONS
- Troubleshoot and repair hardware issues. Onsite trainings provided
- Support Electronic Health Record (EHR) and other IT needs. Onsite training provided
- Provide IT help desk support by taking telephone calls, email inquiries, and IT service desk support tickets. Assists with troubleshooting IT hardware, computer, and EHR issues/problems for proper resolutions
- Respond to IT service desk issues and requests in a timely manner
- Provides support and works directly with IT Manager and HER Specialist
- Establish new users, manage access levels, and reset passwords to the network and eClinicalWorks
- Provides training to end users on hardware, EHR, IT related applications, and telecom systems (computer use, eClinicalWorks, emails, phones & phone systems, etc.)
- Work professionally with team members and outside vendors
- Other duties as assigned.
EDUCATION/EXPERIENCE
- Associate’s degree in an IT related field is required
- Minimum of two (2) years IT experience required
- Bachelor’s degree in an IT related field is preferred
- CompTIA A+ certification preferred
- CompTIA Network+ certification preferred
- Microsoft Technology Associate (MTA) preferred
- Knowledge of eClinicalWorks EHR preferred
- Must possess problem solving, written and oral communication, and time management skills
- Must possess teamwork and interpersonal skills
