Service Writer/Dispatcher | Evenings

Key Responsibilities

• Greet customers in person and over the phone in a professional manner
• Assist customers with parts, service requests, scheduling, and general inquiries
• Prepare work orders, invoices, and service documentation accurately
• Dispatch service technicians, drivers, or mobile units based on customer needs and job priority
• Coordinate communication between customers, technicians, and shop personnel
• Monitor job progress and provide updates to customers as needed
• Support counter sales by identifying customer needs and recommending appropriate products or services
• Handle cash, credit card transactions, and other payment processing as needed
• Maintain organized records of service calls, sales tickets, and dispatch activity
• Help keep the front office and counter area clean, organized, and professional

Qualifications

• Previous customer service, dispatch, counter sales, or administrative experience preferred
• Strong communication and multitasking skills
• Basic computer skills and ability to learn shop management or point of sale systems
• Strong attention to detail and accuracy
• Ability to work well in a fast-paced environment
• Professional attitude and dependable work ethic
• Knowledge of tires, automotive service, or commercial service operations is a plus

Physical Requirements

• Ability to sit, stand, and move throughout the workday
• Ability to occasionally lift up to 25 pounds
• Ability to work in an office and shop environment

What We Offer

• Competitive pay
• Benefits package available
• Paid time off
• 401(k) with company match
• Opportunities for growth and advancement
• Team-oriented work environment

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company with a culture of service excellence