Salary:
£28,000.00 - £33,000.00 Per year
We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.
This is an excellent opportunity for someone passionate about supporting customers, with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.
The role
As a Former Customer Accounts Officer, you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.
Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.
What you'll be doing
Managing former customer accounts and outstanding balances.
Agreeing affordable repayment plans with customers.
Recovering debts in a professional and timely way.
Maintaining accurate customer records and account information.
Working with housing colleagues to identify and manage accounts when tenancies end.
Tracing former customers where required.
Supporting debt write-off processes in line with policy.
Liaising with external debt collection agencies and managing account queries and disputes.
Ensuring invoices and recovery documents are accurate and issued on time.
What we're looking for
We're looking for an individual keen on making a difference and supporting customers. Please include your motivations for applying for this role, and your transferrable skills in your covering letter.
Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
Strong customer service and communication skills.
Confidence in negotiating repayment arrangements.
Knowledge of welfare benefits and housing-related support.
Good attention to detail and accurate record-keeping skills.
Strong organisational skills with the ability to manage a varied workload.
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sovereign Network Group is a housing association that provides affordable homes and services to communities across the South of England. They are committed to improving the lives of their residents and creating sustainable communities.