Job description.
You play a vital role in shaping the student experience from the very first interaction. As an Enrollment Specialist, you guide prospective students through the admissions process with empathy and efficiency.
You serve as the primary guide for applicants, answering questions, resolving issues, and ensuring a smooth transition into our academic programs. Your daily efforts directly impact student success and help our institution grow.
Job Duties and Responsibilities
- Delivers exceptional customer service to prospective students via phone, email, and in-person channels.
- Performs accurate data entry to maintain up-to-date applicant files and institutional records.
- Navigates CRM software and student information systems to track applicant progress and manage communication pipelines.
- Provides comprehensive administrative assistance to support the admissions team and daily office operations.
- Demonstrates professional phone etiquette during every incoming and outgoing call.
- Maintains meticulous record keeping standards to ensure compliance with institutional policies.
- Practices strong time management to balance high-volume tasks and meet strict enrollment deadlines.
- Applies effective conflict resolution strategies to address applicant concerns and turn challenges into positive outcomes.
- Utilizes Microsoft Office applications to generate reports, draft correspondence, and organize key enrollment data.
Required Qualifications
Education
- Holds a high school diploma or equivalent.
- Prefers an associate degree or higher in business, communications, or a related field.
Experience
- Brings at least two years of experience in a customer service, administrative, or enrollment setting.
- Demonstrates a proven track record of managing high-volume data entry and record keeping.
Knowledge/Skills
- Possesses advanced proficiency in Microsoft Office and modern CRM software.
- Communicates clearly and professionally, utilizing excellent phone etiquette.
- Exhibits strong time management and organizational habits.
- Resolves difficult situations calmly using expert conflict resolution techniques.
- Navigates complex student information systems with ease and accuracy.
Preferred Qualifications
- Experience working in higher education admissions or student services.
- Familiarity with specific institutional student information systems currently in the market.
Physical Requirements/Work Conditions
- Operates in a standard office environment utilizing computers and office equipment for extended periods.
- Communicates frequently through telephone and virtual meeting platforms.
- Lifts office supplies and document boxes weighing up to twenty pounds as needed.
