Essential Functions

• Acknowledge guest in all public spaces with a warm and friendly greeting

• Assist with banquet function of the hotel to include set up of tables and chairs

• Follow scheduled shifts and follow break and lunch requirements

• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas

• Assist guest with any specials requests

• Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens

• Professional communication while using technology

• Respect all guests, team members, and management by maintaining a positive, friendly attitude

• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name

• Maintain guest confidentiality following all hotel procedures

• Report any suspicious activity or unusual items in room

• Report any irregular behavior from guests in public areas and/or in rooms

• Ability to take initiative and handle assignments with limited supervision

• Follow all hotel policies and procedures as outlined in the team member handbook

• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office

• Perform other duties as management requests to service our guests. 

• Education & Experience

  • High School diploma or higher

  • Previous hospitality experience preferred

  • Excellent customer service skills

  • Excellent communication skills, both verbal and written

  • Ability to use technology e.g. tablets, iPads

  Physical Demands

  • Ability to stand for extended periods of time

  • Ability to squat and bend

  • Ability to communicate clearly

  • Corrected vision to normal range

  • Ability to work long hours as needed

  • Ability to lift/push/pull 50 lbs.

  Mental Demands

  • Make sound judgments quickly

  • Work on multiple tasks, making appropriate progress towards deadlines

  • Able to work independently, take direction, and provide direction to others

  • Manage differing personalities within the office, the hotel, and the community

  • Maintain the highest degree of confidentiality

  • Ability to work effectively in stressful, high pressure situations

  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary