Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager .
Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office. Work with third parties and pass calls to other teams within IT when required.
Utilise the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
Complying with Travelers Companies Code of Business Conduct and Ethics and HR policies and procedures.
Ensuring adherence to Travelers Companies' Business Excellence Policy and procedures and delivering high quality service to our brokers and customers in line with our service standards .
Complying with FSA (including TCF where appropriate), Irish Financial Regulator and Sarbanes Oxley guidelines .
Keeping adequate records of all transactions undertaken with our brokers and customers .
Perform other duties as assigned.
Related experience in a technical customer service position is preferred.
Business or Information Technology or related education and training preferred.
Experience supporting or training completed on the following is preferred:
Apple iOS
Mobile Device support (iPhone, Droid)
Network and connectivity technical knowledge preferred.
Business Application support experience preferred.
System Access experience preferred.
Technical Knowledge:
Ability to handle multiple situations presented through multiple reporting channels.
Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
Able to recognize and analyse problems and develop timely solutions with some supervision.
What is a Must Have?
Prior experience with customer facing, end user Technology support.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
SPE Travelers Management, LTD is a company operating in the travel management sector.