Job Title: EHR eClincalWorks (eCW) Product Manager
Work Location: Remote
Department: IT/Clinical Operations
Reports To: CFO
FLSA: Exempt
Who We Are: Purposeful, Progressive, Dynamic
Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patients’ physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.
How We Serve
Reporting to the AVP, Clinical Operations, the EHR eClinicalWorks (eCW) Product Manager is responsible for supporting the day-to-day operation, optimization, and administration of the organization’s eClinicalWorks electronic health record (EHR) platform. This role serves as a key liaison between clinical, operational, revenue cycle, IT, and administrative teams to ensure eCW supports efficient workflows, accurate documentation, regulatory compliance, and high-quality patient care.
The Product Manager will monitor system performance, troubleshoot user and workflow issues, maintain system configurations, support reporting and data integrity, coordinate system updates and enhancements, and provide training and ongoing support to end users. The ideal candidate has strong hands-on experience with eClinicalWorks and understands healthcare workflows, EHR functionality, and the operational needs of a growing healthcare organization.
Duties and Responsibilities
EHR Operations & Administration
Workflow Optimization
User Support & Training
Provide first-line operational support to eCW users and resolve system-related questions and issues.
Troubleshoot problems and escalate complex technical issues when necessary.
Develop and maintain training materials, job aids, workflows, and standard operating procedures.
Conduct and support new-hire and ongoing eCW training for clinical and administrative staff by collaborating with content creation and delivery with the Training team.
Provide education and support following system updates, workflow changes, and new functionality.
Monitor recurring support issues and recommend solutions to prevent future problems.
Data, Reporting & System Integrity
Support the development, maintenance, and validation of eCW reports and operational dashboards.
Assist with data integrity audits and identify discrepancies or workflow issues affecting data quality and flag any changes that could affect downstream data before deployment.
Partner with Finance, Clinical, Operations, and other departments to support reporting requirements.
Assist with data extraction and analysis to support operational decision-making.
Ensure appropriate documentation and processes are followed for data management and system changes.
Integrations & System Enhancements
Support integrations between eCW and other organizational systems, applications, and third-party vendors
Participate in system testing, implementation, and validation of new functionality.
Coordinate user acceptance testing and document results.
Ensure all eCW configuration changes, templates, workflows, forms, enhancements, and integrations are tested and validated in the eCW Test environment prior to Production deployment; maintain alignment between Test and Production environments by accurately migrating, validating, documenting, and monitoring approved changes.
Assist with the evaluation and implementation of system enhancements.
Work with vendors and internal stakeholders to troubleshoot interface and integration issues.
Compliance & Security
Support compliance with HIPAA, organizational policies, and applicable healthcare regulations.
Ensure appropriate access controls and user permissions are maintained.
Assist with audits related to EHR access, documentation, security, and compliance.
Maintain confidentiality and security of protected health information (PHI).
Promote appropriate use of the EHR and adherence to organizational policies and procedures.
Project & Change Management
Participate in eCW-related projects, implementations, upgrades, and process-improvement initiatives.
Develop project timelines, track action items, and communicate status to stakeholders.
Assist with change management and communication related to system enhancements.
Coordinate with cross-functional teams to ensure successful implementation of EHR changes.
Evaluate the operational impact of proposed system changes and make recommendations.
Other duties as assigned.
Qualifications
2+ years of experience supporting, administering, or operating an electronic health record system.
Prior hands-on experience with eClinicalWorks (eCW) required.
Experience working in a healthcare, clinical, physician practice, or other healthcare services environment.
Strong understanding of clinical and administrative healthcare workflows.
Demonstrated ability to troubleshoot EHR issues and translate user needs into practical system solutions.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively with clinical, operational, IT, and administrative stakeholders.
Strong attention to detail and commitment to data accuracy and integrity.
Preferred Qualifications
Experience with eCW system configuration and administration.
Experience supporting eCW templates, workflows, reports, user security, and clinical functionality.
Experience with EHR integrations and third-party applications.
Experience with healthcare reporting and data analysis.
Experience supporting EHR implementations, upgrades, or optimization projects.
Knowledge of HIPAA, healthcare privacy, and security requirements.
Experience providing end-user training and developing training materials.
Bachelor's degree in Healthcare Administration, Information Technology, Health Informatics, Business, or a related field preferred.
Success Measures
Success in this role will be demonstrated through:
High-quality, responsive support for eCW users.
Improved adoption and effective utilization of eCW functionality.
Reduction in recurring system and workflow issues.
Accurate and reliable EHR data and reporting.
Efficient and standardized clinical and operational workflows.
Successful implementation of system enhancements and upgrades.
Positive user experience and satisfaction with eCW support.
Consistent compliance with EHR security, privacy, and documentation requirements.
Physical & Other Requirements
This job operates in a remote professional environment free from noise and distraction. This role routinely uses standard office equipment such as computers and phones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is regularly required to talk and hear.
EEOC STATEMENT
All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Spiras Health is a healthcare company focused on providing integrated care solutions.