Engagement Specialist I

JOB DESCRIPTION

Job Title:                                Engagement Specialist I

Work Location:                     Brentwood, TN - Remote

Department:                          Operations

Reports To:                            Director, Service Operations

FLSA:                                     Non-Exempt

Hours:                                    8:00am-5:00pm CST 

Who We Are: Purposeful, Progressive, Dynamic

Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patient’s physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.

How We Serve

The Enrollment Specialist I (ES I) is a fast-paced, telephonic patient recruitment role with no face-to-face patient contact but outreaches to potential program participants and connects them as a patient with Spiras Health. The ES I reaches out to patients telephonically that may be a fit for the Spiras Health Solution as identified through the Spiras Analytics predictive model. This role will be accountable to influence the potential participant to engage with Spiras by scheduling an in-home clinical assessment when they are deemed a good fit for the program. The ES I fills a crucial initial step by making potential participants aware of the opportunity and obtaining permission for a member of our clinical team to meet with them in their home. This schedule has Flexible schedule between the hours of 8am and 8pm, Monday Through Friday and rotates every other Saturday. the work hours will be will be assigned and discussed with your direct Manager.

Desired Characteristics

• Excellent communicator with the ability to explain our program in a concise and personable manner.
• Consistently deliver high call volume, spending in excess of 80% of your time on the phone.
• Comfortable with working within different software platforms (Outlook, Excel, Word, Teams, Dynamics, Google Maps)
• Motivated by a performance-based bonus incentive
• Flexible work hours Monday to Friday and every other Saturday

Duties and Responsibilities

• Perform outreach attempts to a list of potential patients
• Educate potential patients on Spiras Health services
• Encourage potential patients to schedule an initial visit with our clinical team
• Overcome objections to participation in the program
• Schedule initial visits on the appropriate clinician’s calendar
• Required to meet productivity standards as outlined in the department manual

Qualifications

• 2+ years of comparable work experience with successful outcomes
• Customer service experience
• Telephonic outreach experience

Preferred Qualifications

• Experience using a CRM (preferred, but not required)
• Experience scheduling (preferred, but not required)
• Fluent in Spanish (preferred, but not required)

EEOC STATEMENT:

All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.