Position Details
- Employment Type: Part-Time or Full Time
- Hiring Range: $20–$21 per hour, depending on experience
- Schedule Requirements: One weekend shift is required (Store is currently closed on Mondays)
- Location: Mountain View, CA; On-site (No remote or hybrid option)
About Us
We are looking for reliable and personable individuals to help us build lasting relationships with our Tennis Warehouse and Running Warehouse customers in our retail storefront located in Mountain View, California. Join our team of hard-working retail associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.
The Sports Warehouse Family of Brands
Tennis Warehouse
Pickleball Warehouse
Padel Warehouse
Running Warehouse
Tackle Warehouse
Ice Warehouse
Inline Warehouse
Derby Warehouse
Riding Warehouse
Skate Warehouse
TYPTI Warehouse
Purpose of Position:
- Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
- Maintain store inventory and presentation via stocking, merchandising, and cleaning.
- Perform basic racquet preparation and maintenance, including stringing and other racquet services.
Duties and Responsibilities:
Customer Service
- Greet customers and offer warm hospitality throughout their visit.
- Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
- Display a comprehensive and current understanding of company policies, procedures, products and services.
- Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
- Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
- Be flexible during busy times by helping fellow co-workers and multi-tasking.
- Maintain a safe and clean work environment.
- Continuously learn and develop skills, procedures and information relevant to the position.
- Understand resources available to locate answers to product questions.
- Communicate with other departments when necessary, regarding any customer issues.
- Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
- Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.
