IT Coordinator

REPORTS TO: Director of Customer Engagement HOURS: Part Time DEPARTMENT: IT REQUIRED TRAVEL: Limited local or regional

LOCATION:

Evart, MI Who We Are SpringHill is a youth outreach and discipleship ministry that uses immersive experiences to impact lives and prepare the next generation of Christ-centered leaders. Our team is community focused, fun, and committed to cheering each other on in our work and personal faith.

What You’ll Do

The IT Coordinator provides dependable onsite technology support for SpringHill staff and operations. This role is primarily focused on core IT responsibilities, including user support, account administration, hardware deployment, network support, equipment maintenance and documentation. The position supports many of SpringHill’s highest-volume technology needs, including helpdesk services, onboarding and termination, computer maintenance, email administration, printers, network infrastructure, security systems and vendor coordination.

How You’ll Lead User Support and Administration o Serve as the primary onsite contact for routine IT support requests. o Troubleshoot computers, printers, phones, software and connectivity issues. o Manage user accounts, email access, permissions, onboarding and offboarding. o Prepare, configure and deploy computers, mobile devices and related equipment. o Provide clear, patient technology support to staff with varying levels of technical experience. o Maintain helpdesk records and communicate progress on open issues.

Infrastructure and Equipment o Monitor and support wired and wireless networks, servers, printers and phone systems. o Assist with equipment purchasing, inventory, setup, maintenance and replacement. o Support backup processes, endpoint protection, patching and cybersecurity controls. o Assist with security cameras, gate-access systems and other operational technology. o Coordinate with outside vendors and managed service providers when specialized support is needed. o Maintain accurate system, equipment and process documentation Operational Support o Support software administration and basic licensing needs. o Help maintain domains, DNS records, file storage and shared resources. o Assist with scheduled upgrades, infrastructure projects and system transitions. o Identify recurring issues and recommend practical improvements.

How You’ll Succeed o Staff receive responsive, professional and understandable IT support. o User accounts and equipment are ready when employees begin work. o Technology issues are documented, prioritized and resolved efficiently. o Computers, networks and shared systems remain reliable and secure. o Equipment inventory and technical documentation remain current. o Vendors and outside support partners receive clear information and follow-through.