Job Purpose:
Ensure training processes are in place and followed to achieve a quality product for the customer. Coordinates the Total Training Plan (Process Manuals & Certification Process). Participates in problem solving related to product quality. Support the organizational needs and values required.
Job Duties:
-Ensures quality by:
-Clearly defining and utilizing processes in daily work
-Understanding SFW team structure, roles and responsibilities
-Integrating process methodology into daily work; 5S, 6D, Quality at the Source, etc
-Looking for innovative ways to streamline work processes across the division
-Able to identify Quality gaps
-Establishing forums to share best practices
-Using department and company scorecard and other metrics
-Measuring own work to plan and reports out at a micro and macro level
-Coordinate and execute training of associates
-Develop and provide initial orientation of new or transferred associates, which includes safety Must-Know training
-Develop and provide Safety Must Knows training
-Ensure proper training of associates including follow-up
-Owner (develop, maintain and ensure proper use) of Departmental Process Manual(s)
-Create and revise work instructions, procedures and forms
-Perform random and/or regular specification Layered Process Audits and other audits
-May perform customer on-demand audits, as necessary
-Work with team leaders to schedule training certification events
-Conduct & coordinate mini- trainings initiated thru changes to process
-Conduct RF unit training/maintenance Support Quality at the Source program
-Develop/manage employee Certification process
-Know, gather and understand department Quality metrics
-Maintain department cross-training matrix
-Perform root cause analysis on remakes and drive improvement
-Work with engineering to resolve process or product issues
-Retrain/work with associates to eliminate errors and remakes
-Participate in department/group management meetings
-Able to gather, sort, graph and present Quality data for month end
-Able to initiate and complete the reject process
-Able to present Quality at the Source meetings for team leaders and/or associates
-Audit Control Plans Provide miscellaneous support
-Create presentations for miscellaneous meetings
-May serve as back-up in production capacity
-Complete other projects, as necessary
-Able to work with Vendors on quality issues
-Help maintain 6S program in department Maintain clean and safe work environment
-Follow safety policies and procedures
-Attend regularly-scheduled safety meetings
-Attend daily huddles and other meetings to ensure smooth flow of communication
-Work all required overtime
Education and Experience:
Required:
-High School diploma or equivalent
-Must be bilingual, English/Spanish (written and spoken)
-Strong communication skills
-Must be able to learn all of the jobs in department
-Must be able to work flexible hours to cover multiple shifts and departments
-Must have good computer skills
-Must be able to prioritize and manage time wisely
Preferred:
-Minimum of 2 years of experience
-Thorough understanding of Quality at the Source
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Springs Window Fashions is a leading manufacturer and distributor of custom and ready-made window treatments.