Square One Concepts, a leading restaurant group known for its innovative concepts and exceptional culinary experiences, is seeking an enthusiastic and talented individual to join our team as a Restaurant Manager. With multiple locations across various cities, we offer a dynamic and fast-paced work environment where creativity and passion for food are valued. Square One Concepts manages Bourbon & Bones Chophouse & Bar, Cold Beers & Cheeseburgers, The Original Arcadia Tavern, and Wasted Grain.
Job Summary:
Square One Concepts is seeking a highly motivated and experienced Restaurant Manager to oversee operations. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining high-quality standards, and maximizing profitability across our various restaurant concepts. You will lead a team of dedicated staff members, set performance goals, and ensure the smooth functioning of day-to-day operations.
Supervisory Responsibilities:
- Hires and trains restaurant staff.
- Organizes and oversees the staff schedules.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
- Set performance goals and expectations, providing guidance and support to help employees achieve their full potential.
- Conduct regular staff meetings to share updates, address concerns, and promote a cohesive team.
- Oversee daily operations to ensure seamless service, exceptional customer experience, and adherence to company policies and procedures.
- Monitor inventory levels, control costs, and optimize resources to maximize profitability.
- Implement and maintain high standards of cleanliness, hygiene, and safety in compliance with health regulations.
- Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.
- Ensure a welcoming and enjoyable dining experience for guests, addressing any concerns or complaints promptly and effectively.
- Interact with guests, taking feedback into consideration to improve service and menu offerings.
- Maintain a visible presence in the restaurant, engaging with customers and fostering a strong rapport with regular patrons.
- Working with the Regional Manager to develop and manage budgets, including revenue forecasting, cost control, and expense management through P&Ls.
- Monitor financial performance, analyze variances, and implement corrective actions as necessary.
- Implement strategies to drive sales, increase revenue, and achieve financial targets.
- Conduct regular menu tastings to maintain high-quality food and beverage offerings.
- Monitor food and beverage presentation, portion control, and overall product quality to meet company standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the regional manager.
- Performs other duties as assigned.
