The Hotel Housekeeping Supervisor is responsible for assisting in the supervision and management of the Hotel Room Attendants, Laundry Room Attendants and Housemen.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide the highest quality of service to the customer at all times.
- Deal promptly and effectively with guest issues and requests.
- Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
- Conduct ongoing training of all Hotel Housekeeping employees to increase job knowledge and skill level.
- Distribute keys and assignments to Hotel Housekeeping Staff, and ensure proper grooming standards are met.
- Plan work schedules to ensure adequate service, while maintaining a budget.
- Provide regular performance feedback to staff.
- Train and develop subordinates' skills and encourage growth.
ADDITIONAL DUTIES
- Enforce site-inspection system, including the reporting and up-date of each room status.
- Promote teamwork and employee morale.
- Administrative duties including scheduling, monitoring time reporting procedures, and inventory.
- Communicate personnel policies as noted in the employee Handbook and give input for performance reviews and disciplinary action.
- Oversee cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, and Hotel Room Attendant's carts.
- Communicate with the front desk, facilities department and Supervisor regarding maintenance issues.
- Ensure complete ready status of all rooms daily and maintain key control at all times.
- Assist in cleaning rooms or laundry as needed.
- Must wear proper attire at all times in accordance with the Standards of Appearance.
- Have a thorough knowledge of emergency procedures and practice safety standards at all times.
- Weekly inventories supplies and equipment.
- Investigate new and improved cleaning instruments and methods.
- Solicit and apply customer feedback (internal and external
- Responsible for knowing all events in the property.
- Attend all mandatory meetings and training.
- Maintain confidentiality.
- Display sensitivity to Native American Culture.
- Operate within the parameters of the Little Creek Human Resource Policies, Departmental Policies and all other applicable regulations.
- Other duties may be assigned.
S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL
DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES
- Directly supervises employees in the Hotel Housekeeping Department.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
