L2 Sr. Support Analyst (Unix/Linux Support)

Skills:L2 Sr. Support Analyst (Unix/Linux Support)

Exp. Level:5+ Years

# of Position:3

Work Location (also mention if we can consider relocation):Chennai

Max PR for Vendors:80K

Interview location:Chennai

Remarks (if any) – deadline to share profiles /walk-in deadline/etc

15-20 Days

Detailed JD (all Must)

Experience Band:

Overall 5 – 8 Years of IT experience of which 4 years minimum should be on Application Production Support

Skills Required:

Major working experience on Unix / Linux

Good Knowledge on Unix/Linux and Oracle, PL/SQL, scripts

Strong written and verbal communication skills

Able to work in shifts and flexible hours on request

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Responsibilities:

1. Ability to understand the production incident and provide resolution

2. Apply technical expertise of Unix and ORACLE

3. To articulate ,report and communicate effectively with Clients on incidents/problems

4. Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes

5. Create clear and concise Knowledge documents and ensure maintenance of the same

6. Provide guidance and support to team members

7. Responsible for delivering project on time

8. Ensure close working relationship with Functional and development teams

9. Review team’s work in technical design, coding , unit testing and documentations

10. Perform staff scheduling level2 support during normal business hours and on-call supports

11. Participate in on call rotation

12. Co-ordinate with the L3 support teams

13. Exhibit Flexibility in all spheres including working in shifts and Holidays

14. No Night Shift, Early morning Shift and General Shift.