MAC Support Consultant

Qualifications and Experience:
· Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
· Minimum 3-4 years of experience in 1st & 2nd level Corporate IT support, gained in a multi-site IT operations environment
· Proven experience of configuring workstations/laptops and associated software
· Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
· Experience working on small projects and delivering against timelines.
· Excellent organizational, communication, and technical skills with a strong customer service orientation.
· Must be a self-starter with a positive attitude.
· Excellent written and verbal communications capable of delivering at a senior level.
· Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
· Proven time management and delegation skills.
· Ability to establish strong relationships with individuals at the supervisor/team manager level.
· Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
· Ability to communicate effectively with both technical and non-technical teams
· Ability to work independently while collaborating with remote teams in a fast paced environment
· Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups
Preferred Skills or Experience:
· Experience with Remedy and Service Now ITSM Tools
· ITIL Foundation Certificate
· Experience working with Active Directory, domain services and back office/infrastructure application installation and support
· Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
· Knowledge in storage and backup technologies.
· Experience with Windows 7 and 10 Operating systems and associated applications
· Experience with Lenovo parts ordering and hardware repairs

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details.

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