Remote Desktop Support

Skills: Remote Desktop Support

Exp. Level: L2

# of Position: 20+

Work Location (also mention if we can consider relocation): Chennai /Noida

Max PR for Candidate: 35 K PM

Interview location: Bangalore, Chennai, Noida

Remarks (if any) – deadline to share profiles /walk-in deadline/etc

SHARE BEST PROFILE AS PER JD OR BEST MATCH

INTERVIEW WILL BE IN THIS SATURDAY 14th Nov 2015

Detailed JD

General Description

Responsibilities :-

Coordinate desktop changes to avoid deployment collisions. 

Prepare requests for rollout 

Prioritize change requests 

Create rollout plans for changes requests 

Coordinate implementation process 

Keep track of request and make sure they are implemented as planned 

Participate in incident handling concerning desktop changes. 

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. 

Microsoft environment knowledge (desktop & server). 

Have some level of technical understanding of the products building up a desktop service. 

Experience from the desktop environment. 

Understanding and experience of change management process. 

Technical Requirements

Phone support experience necessary. 

· Technical helpdesk or technical call center experience is necessary. 

· Disciplined, systematic problem solving skills required. 

Windows Operating systems 

· Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

· Servers: Windows 2000, Windows 2003, Windows 2008, 

· Knowledge of Active Directory, Exchange 2003/2007 

· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center  

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g. Explorer, Chrome, Firefox),

· VPN and remote dial-in users 

 Support for laptop, desktops, and printers 

· PDA and blackberry support 

· Others: Adobe Acrobat and other common desktop applications like Winzip, etc 

Soft Skills

 Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills [B2 LEVEL]

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL’s value and its methodology

Other Skills / Experience

· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

· Ability to learn new information quickly and the willingness to do so at all times.

· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.

· Customer Focus

Teamwork

 Technical Expertise 

· Interpersonal Effectiveness 

 Concern for Order and Quality 

Hi,

We have multiple openings for different location, for different clients. If you interesting in collabera, plz find the attached details.

Closing Block

Full Name (As per PAN CARD):

Self Mobile number:

Alternate Number:

Email Address:

Total Experience:

Relevant Experience:

Highest Qualification (Degree):

Current Employer name (Payroll):

Current Designation:

Current CTC (Annual)

Expected CTC (Annual)

Official Notice Period (As per Offer Letter):

Can join in (Days):

Any Interviews / Offers in Pipeline:

Current Location:

Work / Requirement Location:

Date of Birth:

PAN card Number:

Interview Timings:

PASTE CANDIDATE’S CV OVER HERE

Thanks & Regards

Swapna.p

[email protected]

Squircle IT Consulting Services Pvt. Ltd.

Hyderabad - 44.

Contact: 040-6565 6629.