SD (service desk) L1 (1 + Years)

Short Job Description

Service Desk - L1 Voice Support (Technical Support Executive)

Level: L1

Experience: 6 Months to 3 years

Qualification: Any Graduate

Role: He/she will be responsible in providing 100 % voice support to the clients and online technical resolution.

The ideal candidate should have:

• Voice based Technical support experience in a global environment

• Basic technical knowledge of PCs

• Knowledge of MS Outlook troubleshooting, Internet and Networking

• Technical knowledge of operating systems like Windows XP

• Good verbal and written communication skills

• The willingness to work in a 24*7 environment

SELECTION CRITERIA

Grammatical Written Test :

For written grammar test, candidate will be evaluated on below mentioned parameters:

1. Preposition

2. Conjunction

3. Verb

4. Adjectives

V&A :

For voice & accent round, candidate should possess following:

1. Good command on English Language

2. Voice Clarity

3. Pronunciation

4. Confidence

Technical Round .

Interview Process:

Interview Stage Interview Rounds- SD/DC Ops

1st Round Grammar Test

2nd Round Voice & Accent Score

3rd Round Online Score

4th Round Technical Interview

Interview Date: 26 December 2015

Interview Location: Bangalore, Chennai, & Noida

Joining Location: Chennai & Noida

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details.

Closing Block

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