Service Desk -Voice base Process
L1 / L2 Service Desk /Help Desk Support / Remote Support / Technical Support – Voice base Process
Candidate should have worked in international BPO industry or IT service desk (BE/ B tech EC/IT/CS , diploma in computer science or software engg, BCA,MCA )
2. Excellent Communication skills
Responsibilities
1. Accept & registersService Calls
2. Classify Service Calls according to the specified options
3. Execute 1 st attempt to solve the Service Call
4. Refer Service Call tothe appropriate Resolution Owner Support Group
Communicate response times for dispatched tickets to the customers
Candidates once clearing Communication interview will undergo Technical training which would be given by Collabera itself , it's not chargeable. and then final round after 3 weeks at client side for final evaluation.
They will be given STIPEND on their current CTC during training period.
Interview Location: Any location+Bangalore /Pune
+
East India is a region of India.
EXPERIENCE
9 MONTHS
TO
2.5 YEARS
Compensation: 20-30% hike of current ctc
(maximum CTC 3.2 LPA)
Good Communication with 1year Exp in International Voice
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space.