Exp : 3-5 years
Job Description
Level 2 support - Incidents/Requests/Change/Problem management
· Managing of the patches and software update process for the below products for End User systems across enterprise (Including but not limited to)
o Visual Studio .Net (Multiple Versions)
o .Net Framework (Multiple Versions)
o Oracle Java Run Time Environment (Multiple Versions)
o AJAX tool kit
o Silverlight Tools & Runtime
o NuGet
o TFS
o Expression Studio
o Enterprise Library
· Research and communicate version-to-version product changes when requested and review product changes by vendor to determine upgrade needs of existing products.
· Determine requirements for Software Installation
· Communicate product information (release changes) as appropriate and be a primary contact for end-users and other technical areas for information on the configuration of products supported.
· Implement monthly security patches for any or all of the above supported products.
· Implement Java security patches as needed.
· Prepare Issuance package for SW installation and Configuration as appropriate for target platform.
· Create and Update Test Cases and Test the issuance package / Software Update on appropriate platform and help coordinate user acceptance testing.
· Verify Installation/Upgrade on target platform.
· Troubleshoot issues in end user computers relating to the software updates for the relevant products in scope.
· Create and maintain Knowledge Items for commonly recurring issues.
· Proactively track and propose KIs which can be used by Level 1 support team to resolve incidents.
Other activities
· Work prioritization.
· SLA tracking and adherence.
· Client coordination, hosting and attending client meetings.
· Client end user interaction for issue resolution.
· Identify & implement process improvement & value addition.
Notice Period: 15 Days
Hi,
We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.
Closing Block
Full Name (As per PAN CARD):
Self Mobile number:
Alternate Number:
Email Address:
Total Experience:
Relevant Experience:
Highest Qualification (Degree):
Current Employer name (Payroll):
Current Designation:
Current CTC (Annual)
Expected CTC (Annual)
Official Notice Period (As per Offer Letter):
Can join in (Days):
Any Interviews / Offers in Pipeline:
Current Location:
Work / Requirement Location:
Date of Birth:
PAN card Number:
Interview Timings:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space.