Service Now Consultant

Position Title: Service Now Consultant

Location: Reston, VA

Duration: 6 months Contract

Need Local or who can attend Face to face

Interview Process: Face to Face

Required Skills:

· 8 years’ experience in continuous process improvement methodologies including ITIL®, business

· process re-engineering, and/or quality management initiatives

· Significant demonstrated experience with ITIL® business process reformation, re-engineering, and

· project management activities, with extensive Service Catalog and Service Request experience

· Expert level experience in Service Now Service Catalog and ServiceRequest design and implementation

· Expert level in Reporting based upon requests

· Expert level in Service-Now integrations to on-prem application including but not limited to SQL and

· WebServices (REST and SOAP)

· Expert level experience with workflow creation

· Experience working with/leading process reformation teams

· Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day

· processes

· Desire to develop complex strategies to overcome cultural resistance to process-driven change

· Experience facilitating quality improvement efforts

· Excellent verbal and written communication skills

· Excellent leadership and problem-solving skills

· Experience with Service Now required, experience with Remedy is a plus

Bachelor's

All your information will be kept confidential according to EEO guidelines.