Graduate Business Improvement Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Graduate Client Services Voice and Customer Service

Basildon (Hybrid) | Graduate Programme | September/October 2026 Start

Looking to start your career in a role that combines customer experience, business operations, project delivery, and innovation?

We're looking for a Graduate to join our Client Services Voice team in Basildon as part of our Graduate Programme. This is an exciting opportunity to gain hands-on experience within Financial Services, develop expertise in customer service operations, and support the delivery of key Client-Focused Projects that enhance customer outcomes and improve the way we work.

You'll begin with a structured training programme, learning our end-to-end Client Services Voice processes and developing the skills of a fully competent Telephony Associate. You'll then move into a project-based role, supporting business improvement initiatives, reviewing customer-facing content, and identifying opportunities to optimise processes and customer journeys.

What you'll be doing

• Learning the full Client Services Voice customer journey and telephony processes.
• Supporting the delivery of client-focused business improvement projects.
• Reviewing and improving customer and colleague-facing content and guidance.
• Analysing feedback and identifying opportunities to enhance customer experiences.
• Working with teams across the business to deliver operational improvements.
• Exploring opportunities to use automation and AI to improve efficiency and productivity.

What we're looking for

• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• Previous customer service experience through work, internships, placements, volunteering, or part-time roles.
• Ability to work independently and collaboratively.
• A proactive, curious, and solutions-focused mindset.
• An interest in business improvement, customer experience, and operational excellence.
• Curiosity about Artificial Intelligence (AI) and emerging technologies, with a willingness to learn and understand how AI can support customer service, content management, and process improvement.

Eligibility

Graduated within the last 2 years

Minimum 2:2 Bachelor's degree in:

• Business Management or Business Administration
• Marketing
• Communications, Media or Journalism
• English or a related writing-focused discipline
• Psychology or Sociology
• Finance, Economics or Financial Services
• Or a related degree focused on communication, customer experience, analysis, or business operations

If you're ready to begin your career in a role that offers structured development, real business exposure, and the opportunity to help shape the future customer experience through innovation and AI, we'd love to hear from you.

Your development and support

As part of our graduate programme, you’ll benefit from a structured development experience designed to support both your professional and personal growth.

This includes:

• Access to our Rising Professionals Programme
• Opportunities to join our Aspiring Leaders Programme
• Ongoing mentoring and support
• Regular graduate networking events and gatherings
• Opportunities to grow your internal network

Important to know

• 37.5 hours per week (typically 9:00am – 5:30pm with flexibility)
• Based in our Basildon Office
• We are unable to offer visa sponsorship

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.