To lead, manage, and continuously enhance all outsourced environmental and support services across SSMC, ensuring delivery of world-class, safe, efficient, and patient-centered operations. The role is accountable for maintaining a five-star healthcare hospitality environment, driving service excellence, regulatory compliance, sustainability, and operational performance aligned with SSMC’s vision.
• Oversee the delivery of all outsourced services, including housekeeping, laundry, portering, customer service, pest control, façade cleaning, travel services, and waste management.
• Drive a luxury, five-star hospitality standard across all facilities, ensuring superior cleanliness, presentation, and ambiance.
• Develop strong vendor partnerships and ensure effective contract execution aligned with KPIs and SLAs.
• Conduct regular inspections and audits to ensure consistent operational excellence.
• Ensure compliance with OSH standards and all regulatory requirements (ADOSH, DOH, JCI, EAD).
• Lead sustainability initiatives focusing on waste reduction, resource efficiency, and environmentally responsible practices.
• Utilize performance data and customer feedback to drive service improvements.
• Ensure effective service recovery mechanisms and rapid resolution of operational issues.
• Support contract lifecycle management including tendering, evaluation, and mobilization.
• Collaborate with internal stakeholders to support patient care and enhance experience.
Accountabilities
• Accountability for quality, safety, and efficiency of all outsourced environmental and support services.
• Accountability for vendor performance, contract compliance, and service delivery outcomes.
• Accountability for ensuring regulatory compliance, audit readiness, and accreditation standards.
• Accountability for maintaining a premium facility environment aligned with five-star healthcare standards.
• Accountability for financial performance, cost control, and value optimization of service contracts.
• Accountability for sustainability performance across waste, energy, and resource usage.
Role-Specific Job Responsibilities
• Lead and monitor all support service contracts ensuring optimal performance and continuous improvement.
• Maintain high visibility through daily operational walkthroughs and leadership engagement.
• Oversee waste management operations ensuring strict adherence to environmental and infection control requirements.
• Drive initiatives to enhance patient, visitors, and staff experience through improved environmental standards.
• Ensure vendor workforce is adequately trained in safety, customer service, and hospitality standards.
• Implement innovation and best practices to enhance efficiency and service excellence.
• Represent the department in audits, inspections, and accreditation processes.
• Develop and implement performance dashboards and reporting mechanisms for informed decision-making.
Required:
• Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or a related field
Desired:
• Master’s Degree (MBA or relevant discipline) is preferred
Specialist Certifications:
Required:
• NA
Desired:
Experience:
Minimum 10–15 years of progressive experience in facilities management, hospitality, or environmental services. Proven experience managing contracts, vendors, and multi-service operations in a complex environment.
Required:
At least 5–7 years in a leadership role managing large-scale outsourced services.
Desired:
• Experience within healthcare or luxury hospitality environments is highly preferred
Additional Requirements:
Required:
• N.A.
Desired:
• N.A.
Job details are sourced from the employer's original posting.
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