Hygiene Manager - Care Campus

About the Role

The Hygiene Manager provides day-to-day leadership for the Care Campus's shower, restroom, and laundry services. This role is responsible for ensuring that hygiene services are safe, clean, accessible, organized, and delivered in a way that protects participant dignity, privacy, and choice.

The Hygiene Manager leads the Hygiene team and is accountable for staffing and coverage, participant flow, sanitation and infection-prevention practices, supplies and inventory, equipment readiness, and coordination of facility and maintenance needs. The role works closely with Safety, Client Support Specialists, Case Management, Facilities, healthcare and behavioral health partners, and other Campus teams to support a safe and welcoming participant experience.

Key Responsibilities

Hygiene Services & Participant Experience

• Lead daily operations of participant shower, restroom, and laundry services, including opening, shift transition, and closing procedures.
• Monitor participant flow, service capacity, wait times, utilization, and emerging needs, adjusting operations as needed to maintain accessible and effective services.
• Maintain consistent practices that protect participant privacy, dignity, safety, and equitable access.
• Respond to participant concerns, conflicts, complaints, and service barriers and work with other Campus teams to connect participants to additional services and resources when appropriate.

People Leadership & Staffing

• Supervise, coach, develop, and evaluate Hygiene Leads and Hygiene Specialists.
• Build and manage staffing schedules, shift assignments, breaks, call-off coverage, and day-to-day staffing adjustments.
• Establish clear expectations for participant engagement, sanitation, safety, documentation, attendance, teamwork, and professional conduct.
• Monitor staffing trends such as overtime, vacancies, attendance, and turnover and partner with People + Culture and Campus leadership on recruitment, onboarding, performance management, and employee relations.

Sanitation, Safety & Infection Prevention

• Maintain strong cleanliness, sanitation, infection-prevention, workplace-safety, and PPE standards throughout showers, restrooms, laundry areas, and related spaces.
• Ensure appropriate procedures are followed for bodily fluids, sharps, contaminated materials, wet surfaces, and other exposure or environmental hazards.
• Maintain procedures for identifying and responding to medical emergencies, behavioral health crises, suspected overdoses, falls, and other safety concerns while protecting participant privacy.
• Ensure Hygiene staff understand when to involve Safety, clinical staff, emergency responders, or Campus leadership and are prepared to respond within the scope of their training.

Laundry, Supplies & Facility Readiness

• Oversee laundry operations, including safe handling, tracking, and return of participant belongings.
• Maintain adequate inventories of hygiene, laundry, cleaning, PPE, and other operational supplies and ensure materials are safely stored and responsibly used.
• Conduct routine inspections of hygiene areas and equipment and coordinate repairs, preventative maintenance, plumbing, equipment, sanitation, and related facility needs with Facilities.
• Develop temporary operating solutions when equipment or facility issues affect service availability.

Quality, Compliance & Collaboration

• Maintain required operational records and service documentation and monitor utilization, participant needs, incidents, and service disruptions.
• Participate in audits, inspections, incident reviews, corrective-action activities, and quality-improvement efforts.
• Use participant feedback, service information, staff observations, and incident trends to strengthen operations and service quality.
• Work closely with Safety, Client Support, Case Management, Facilities, healthcare, behavioral health, and other Campus teams to resolve issues and support coordinated services.

What You'll Bring

• High school diploma or equivalent required; bachelor's degree in human services, hospitality, operations, public health, social services, or a related field preferred.
• Three or more years of progressively responsible experience in homeless services, hygiene services, shelter operations, hospitality, facilities, social services, or another high-volume service environment preferred.
• Two or more years of supervisory, management, or team-leadership experience preferred.
• Experience managing frontline staff, scheduling, coverage, and day-to-day service operations strongly preferred.
• Experience serving individuals experiencing homelessness and people with behavioral health, substance use, medical, or other complex needs preferred.
• Experience with sanitation, infection prevention, workplace safety, inventory management, or facilities coordination preferred.
• Strong staff leadership, organization, communication, conflict-resolution, and problem-solving skills.
• Understanding of trauma-informed care, harm reduction, person-centered services, professional boundaries, and de-escalation.
• Basic proficiency with Microsoft Office and electronic systems used for scheduling, documentation, incident reporting, inventory, and communication.

Our Values

Dignity  |  Community  |  Integrity  |  Partnership  |  Social Justice  |  Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

Excellent Benefits package available.