Mission Statement:

·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

·To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Position Summary:

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities include but are not limited to:

Promote a healthy work environment

Schedule appointments on provider schedules

Review schedules based on provider preference lists and update appropriately

Collaborate and communicate regularly with management regarding goals, needs/concerns

Pre-registration

Reviewing revenue reports to ensure charges are billed appropriately

Collect co pay/balances due for each patient

Checking in patients for appointments

Checking out patients for appointments

Phone support – Incoming and outgoing phone calls

Scanning and faxing documentation

Confirmation phone calls

General Performance Criteria:

· Performs critical job functions that lead to a stream-lined and efficient patient experience

· Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards

· Meets performance measures in place for each job function and complete job functions by established review date

· Works collaboratively with staff and management

Communication:

· Maintains confidentiality related to patients, family and employees and information specific to service area.

· Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.

· Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.

· Uses appropriate diction and grammar in conversations.

Customer Service:

· Employs professional manners and tact in all dealings.

Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

· Customer service orientated.

· Adheres to hospital confidentiality statement.

Service Specific Skills:

· Receives and distributes messages, packages and supplies to the appropriate person or place.

· Implements the day-to-day operations of specific service or environment.

· Maintains a safe and secure environment.

Equipment:

· Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure:

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements:

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment and Hazards:

Office setting – exposure Class I or II; service specific.

Physical Demands:

Light work – standing, walking, sitting, and lifting.

Work Contact Group:

All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By:

Manager or Coordinator

Pay Range: $19.00-$26.85

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location