Guest Service Agent

We are seeking a Guest Service Agent to assist our guests at the Front Desk.  The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible.  Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.  Previous hotel experience a plus!  Full-time, shifts could include evenings and weekends.

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. 

Education and Experience: 

High school education or equivalent experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities:

Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.  Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.  Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a computer, calculator, phone and other office equipment.  Attention to details with good organizational and efficient time management skills.  Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

All your information will be kept confidential according to EEO guidelines.