- Expertly address complex questions via email and phone within 24 hours, providing answers that are quick and easy to understand
- Smoothly convert leads into customers while cross and upselling
- Exceed expectations by creating “wow.. no ones ever done that for me before” moments with our customers
- Convert unhappy customers into raving fans
- Be the voice of STAND DESK in our Social Media community
- Represent STAND DESK with pride and passion, using your ‘Voice’ to communicate with customers in a friendly, professional manner
- Run point on customer issues that require masterful coordination between multiple STAND DESK teams
- Maintain and update customer cases accurately
- Thoroughly document case actions and follow our Desk.com label and custom field guidelines, ensuring all cases are accurately categorized
- Have a minimum of 2 years experience in customer service and a flare for sales
- Obsessively organized, detailed-oriented, and sincerely empathetic - you always keep calm under pressure
- Type 50+ wpm, adept with Desk.com, Google Apps, MS Office, and Social Media
- Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone ;)
- Self-sufficient and hate being babysat, because who likes babysitting?
- “Zero inbox” master who is able to share your methods with the rest of the team
- Bachelor's Degree from an accredited university (preferred)
All your information will be kept confidential according to EEO guidelines.
