To oversee the effective functioning, performance and delivery of a defined distribution network, including branches, Points of Representation and related channels, ensuring that the network remains sustainable, profitable, client-focused and aligned to provincial objectives. The role covers Paarl, Worcester, Vredenburg, Vredendal and Malmesbury within Boland West Coast.
Key Responsibilities:
- Lead and oversee the delivery of sales, service, operational and financial performance across the assigned distribution area, ensuring alignment to provincial objectives and business growth priorities.
- Drive client-focused distribution tactics, local market initiatives and marketing solutions that support balance sheet growth, income statement performance, client retention and improved customer experience.
- Manage operational effectiveness, channel optimisation and service capability across branches, ATMs, digital channels and devices to ensure the front line can respond effectively to client demand.
- Lead, coach and develop branch and distribution teams in line with people management, performance, engagement and lean leadership principles to build a high-performance culture.
- Oversee risk, compliance, quality assurance and FAIS requirements across the distribution area, including Key Individual duties where applicable, to minimise operational losses and ensure regulatory adherence.
- Completed Degree or Advanced Diploma, NQF Level 7 or higher, with a FAIS-recognised qualification in Business Commerce, Finance, Banking, Management
- Must meet FAIS Fit and Proper requirements.
- FAIS Representative certification is required.
Experience Required:
- 5 to 7 years’ relevant branch, distribution or banking leadership experience.
- Proven experience in branch management, including sales, service, people leadership, risk management and income statement responsibility.
- Strong understanding of distribution performance, client engagement, operational controls and financial management within a banking environment.
- Experience leading teams across multiple branches, Points of Representation or client-facing channels will be advantageous.
Behavioural Competencies:
- Leading and directing people
- Convincing and influencing stakeholders
- Making sound decisions
- Interpreting data and providing insights
- Embracing change and driving practical execution
- Resolving conflict and managing escalated client matters
- Producing output in a fast-paced, performance-driven environment
Technical Competencies:
- Business Acumen (Audit)
- Financial Acumen
- People Strategy Development
- Product Knowledge (Consumer Banking)
- Risk Management
- Verbal Communication
