Regional Sales & Support Officer, Central North & North East

Position, integrate, influence and execute the tactical delivery of the Personal Market Sales and Service strategy for the Region, ensuring that all PORs are supported in the optimal achievement of business attraction, retention and expansion targets in line with Segment and Product Value Propositions. Drive and champion the integration and consistent implementation of sales and service delivery platforms and best practices in the Region for sustainable value & optimal productivity.

Bachelor’s Degree NQF 7 (Commerce, Finance, Business Management, etc)

Experience:

• 5-7 years’ experience.
• Professional banker with substantial experience in the personal market of which a significant proportion of time (5 years plus) needs to have been spent in a Branch/ Sales Position.
• Retail banking branch experience is a pre-requisite to understand the operational, physical and process risk inherent in the financial sales and services domain.

Key Responsibilities: 

• Build and maintain a sales lead generation platform in collaboration with business partners e.g. Home Loans; Vehicle and Asset (VAF), Employee Value Banking (EVB), Finance, etc.
• Coach and educate management and staff regarding the acquisition and application of sales and product knowledge.
• Manage the development, communication and consistent implementation of Sales best practices in line with Segment value propositions and customer expectations.
• Spearhead the appropriate migration of customers in line with segment propositions and Regional growth targets.
• Supporting management in identifying and analysing problem trends to identify gaps.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Establishing Rapport
• Interpreting Data
• Meeting Timescales

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding
• Financial Acumen
• Product Knowledge
• Risk Identification & Reporting