Student Services Specialist, Office of Accessible Education

Hiring range - $34.89 per hour. - $38.46 per hour.

Fixed term - End date November 30, 2027

Work arrangement- 5 days onsite

JOB PURPOSE:

This position Serve as the primary point of contact for OAE, providing professional and courteous support to students, families, faculty, staff, and visitors. Guide students through the registration process, review and track documentation for completeness, coordinate appointments, resolve routine inquiries, and escalate complex matters as appropriate. Maintain accurate student and operational data, support reporting and day-to-day office operations, and contribute to administrative projects, process improvements, and inventory management.

Responsibilities

Core Duties:

• Review documents and forms for completeness, track files for follow up and distribute for review.

• Research and resolve routine issues, refer complex issues to other staff.

• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.

• Coordinate logistics for outreach activities, meetings, and events.

• Respond to routine inquiries from students, faculty, external constituents, and staff.

• Serve as a subject matter resource to students and other departments.

• Contribute to general office administration and process improvements.

• May train and direct day to day activities of student and temporary workers.

Minimum Education and Experience

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Customer service skills.

• Basic office administration skills.

• Ability to learn compliance with legal, financial, and university policies and external regulations.