Duties and Responsibilities
- Receives, reviews, and enters customer orders
- Facilitates resolution of inquiries and customer concerns related to the order delivery process
- Responsible for building and maintaining relationships with an established base of accounts through excellent customer service
- Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers
- Supports order tracking, price quoting, and scheduling
- Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor
- Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate
- Presents product promotions to customers to increase sales and customer awareness of products and services
- Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions
- Resolves pricing situations encountered during customer transactions using current sales policies
- Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
- Works with outside sales on pricing, problem-solving, and projects
- Other duties as assigned
Education/Experience
Required:
- 4-year college degree or equivalent
Preferred:
- Minimum 2 years of experience in a B2B-related field
Knowledge, Skills, Licenses, Certifications, Etc:
Required:
- Problem-solving skills
- Intermediate Microsoft Office and computer skills; Excel skills including, sorting functions, formulas, and more advanced functions
- Extremely detail-oriented with strong time management and prioritization skills
- Minimum 40 wpm typing skills
- Excellent customer service and people skills
- Ability to work independently and collaboratively as a team to achieve goals
- Strong organizational and multi-tasking skills
Physical Demands
- The ability to sit for extended periods of time
- Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion
Work Environment
- Fast-paced, cube environment, with some level of distractions
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
