RMA Specialist

RMA Processing:

· Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.

· Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.

· Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process

· Addresses customer discrepancies and concerns regarding returns.

· Knowledge of freight claims.

· Supports training and inquiries for RMA team.

Inventory/Financial Management:

· Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.

· Approves freight invoices related to RMAs per company guidelines.

· Enter specific data in excel spreadsheet to track for management reporting.

· Investigate short payments and customer balances.

· Other A/R tasks as needed – processing cash receipts and deposits, entering customer pricing structures, etc.

· Oversee the audit documents required by the bank and BDO Seidman

Attributes:

· Foundational Accounting Knowledge – Familiar with accounting principles and practices.

· Self-Motivated and Proactive – Takes initiative to complete tasks efficiently and independently.

· Detail-Oriented and Accurate – Maintains a strong focus on precision and thoroughness in all work.

· Tech-Savvy – Proficient in internet navigation, various accounting & ERP software and Microsoft Office applications (Word, Excel, Outlook).

· Reliable and Task-Focused – Willing and able to accept and follow through on assigned responsibilities.

· Team Player with a Positive Attitude – Collaborates effectively with colleagues and maintains a professional, can-do mindset.

Physical Demands

· Able to Sit for Extended Periods – Maintains focus and productivity during prolonged periods of desk work or computer use.

· Physically Capable of Light Office Tasks – Able to move between seated and standing positions as needed for filing, scanning, and retrieving mail or packages.

Education/Experience

· High School Diploma or Equivalent – Required educational foundation.

· 15+ Years of Experience in an RMA Role - Proven background supporting accounting functions such as Return Merchandise Authorization, reconciliations, and documentation management.

Workspace

· Office Work Environment

· Shared Seating/Group Environment

· Ergonomic designs available