Application Support Analyst

Your Role with the Company:

As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners.  You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions.  Some of your responsibilities will include:

• Provide technical support services to partners in accordance with procedures and SLAs
• Used database/application knowledge to find solutions to partners’ technical issues
• Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
• Provide on-call support as needed outside of work hours
• Monitor the phone and ticketing system to resolve all technical issues in a timely fashion

Background Profile:

• Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
• Strong SQL skills and report writing tools experience
• Previous Application Support experience
• Strong Customer Service and Communication skills

Benefits:

• 3 weeks PTO starting out.  Add 1 additional week every 5 years.  After 20 years of employment, unlimited
• 6 paid company holidays plus 2 floating holidays
• Flexible schedules – offer work from home depending on department needs
• 401k – simple IRA plan
• Company sponsored events and lunches
• Laid back, close-knit culture
• And many more!