If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview
Financial Advisory Services Specialist with an investment/trust/estate planning focus is responsible for providing exemplary member service and helping members obtain life insurance policies, annuities, investment accounts, and identify their estate planning needs as appropriate based on the members’ financial goals and objectives, through branch telephone and/or digital delivery channels. Specialists also work to engage member-facing employees on general financial advisory topics to support the referral process.
Essential Responsibilities
- (70 %) Direct Financial Advising – Financial Product Delivery and Technology Proficiency
- Develop or increase proficiency in meeting members’ needs in the areas of life insurance, investments, trust services, estate planning and retirement planning. This includes explaining products and services, writing policies, opening new accounts and setting Estate Planning Essentials appointments or making an outside attorney referral.
- Effectively works referrals to ensure members are connected with a qualified FAS employee.
- Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
- Actively work with mentor and management team to strengthen proficiency in member service delivery.
- Utilize SECU technology, marketing campaigns, lead platforms, referrals and/or member branch visits to achieve daily activity levels that align with insurance productivity benchmarks as communicated by management.
- Develops a strong understanding of each platform’s products, services, policies, requirements and open new accounts / place new business effectively in light of those requirements.
- Develops a strong understanding and be able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future.
- (20 %) Collaboration
- Develops a good understanding of all FAS solutions to coordinate and engage with other specialists as needed obtain assistance with complex scenarios and ensure member needs are being met holistically.
- Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to provide quality referrals.
- Frequently communicates with management about activities and results within assigned area.
- Professionally interact with other departments to facilitate member requests.
- Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
- (10 %) Continuing Education and Compliance
- Comply with all Credit Union policies and regulatory requirements.
- Ensure all member information remains confidential and members’ accounts are accessed for business purposes only.
- Follow all security and control procedures.
- Complete all required quarterly training courses, continuing education & other training assigned by management.
Required Education & Experience
- High school degree or GED
- If unlicensed or partially licensed at the time of hire, must obtain the following within 6 months of registration with FINRA:
- Life insurance license
- Investment licenses (SIE/Series 6/63/65 OR SIE/Series 7/66)
- If hired primarily to be a trust representative, in lieu of investment licenses, must have:
- Life insurance license
- ATFA (Accredited Trust Fiduciary Advisor) certification or be eligible to quickly obtain.
- Maintain all required licenses after obtaining them and satisfy all continuing education requirements.
- Ability to work independently and as part of a team.
- Develop and demonstrate excellent critical thinking skills, problem-solving skills, and good judgment.
- Demonstrate excellent written and verbal communication skills. Ability to speak English fluently.
- Possess an aptitude for meeting people, developing confidence, respect, and trust of members and co-workers.
- Ability to quickly adapt to changes in daily work based on immediate needs. Strong multi-tasking and organizational skills.
- Ability to be discreet in performance of duties and hold information about member accounts in strict confidence
- Ability to adhere to the work schedule and attendance policy established by manager.
- Travel for training may be required. Must possess vehicle and valid driver’s license.
Preferred Education & Experience
- Experience as a licensed Insurance, Investment, or Trust Representative
- Experience in the credit union or financial services industry
Job Environment & Physical Requirements
- Office setting with physical proximity to other employees.
- Some background noise from other employees, copy machine, and telephone.
- Some aspects of job will be performed at off-site premises.
- Must be able to comprehend and carry out verbal and written instructions.
- Sits 50%, walk 25%, and stands 25% of the time.
- Climbing stairs may be necessary in MSS Centers that are housed on more than one floor. Visual acuity is required to complete necessary documentation.
- Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
