IT Business Systems Analyst - CHARTS

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Lincoln, NE

Hiring Rate:

$26.854

Job Posting:

JR2026-00028004 IT Business Systems Analyst - CHARTS (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

10-06-2026

Job Description:

The Nebraska Department of Health and Human Services is hiring an IT Business Systems Analyst – CHARTS! In this role, you'll partner with Child Support Enforcement staff and technical teams to analyze business needs, support system enhancements, troubleshoot issues, and help ensure the CHARTS application continues to meet the needs of its users.
We're looking for someone with business analysis experience on software development projects and/or Child Support Enforcement experience who enjoys collaborating, solving problems, and making a meaningful impact through technology.
This is a full-time/permanent position in Lincoln, not eligible to be contracted.

**The Nebraska Department of Health and Human Services does not sponsor STEM (form i-983) or non-immigrant work visas for this position.**

Examples of Work

This position does not involve the act of writing computer code. This position is responsible for capturing and documenting the business requirements and the testing of new or changed code.

Job Duties include:

• Serve as a liaison between technical developers and Child Support Enforcement partners.
• Gather and analyze complex business processes and requirements.
• Communicate with DHHS personnel and external partners to gather business requirements for the CHARTS application.
• Participate in developing requirement specification documents and facilitate JAD sessions.
• Document business requirements and objectives, including functional workflows for software modifications.
• Review and recommend solutions proposed by programming staff for system changes or enhancements to management.
• Review system design documents and revalidate previously defined business processes.
• Investigate and resolve reported issues and concerns.
• Define and execute test scripts, document test results, report defects, and conduct retesting.
• Provide daily support to CHARTS application users, including prompt response to inquiries.
• Develop online Help, Release notes, and publications to assist front-line users.

Requirements / Qualifications:

Minimum Qualifications: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.

Preferred Qualifications: Child Support Enforcement experience and/or Business Analyst experience on a software development project.

Other: Position located on-site only at the Nebraska State Office Building in Lincoln. No hybrid/remote work, no other office locations available.

Knowledge, Skills, Abilities

Knowledge of: system design and analysis; computers and electronics; basic arithmetic; needs assessment techniques; quality service standards; alternative delivery systems; customer satisfaction evaluation techniques; information requirements analysis; specification development and writing; prototype evaluation; principles and processes involved in business and organization planning, coordination and execution; design techniques, principles, tools and instruments; instructional methods and training techniques.

Skill in: facilitation to solve problems; using math to solve problems; using scientific methods to solve problems; information gathering; conveying users perspective to technical people in technical language and technical perspective to users in non-technical language; using logic and analysis to identify the strengths and weaknesses of different approaches; identifying the nature of problems; conducting tests to determine whether equipment, software, or procedures are operating as expected; reading comprehension; active listening; reorganizing information to get a better approach to problems or tasks.

Ability to: communicate information to others, orally and in writing; recognize and identify problems; combine separate pieces of information , or specific answers to problems, to form general rules or conclusions; apply general rules to specific problems to come up with logical answers; correctly follow a given rule or set of rules in order to arrange things or actions in a certain order; combine and organize different pieces of information into a meaningful pattern; interact with computers; analyze data or information; obtain information needed to do the job; think logically; evaluate information against a set of standards and verify that it is correct; document/record information; organize, plan and prioritize work.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.