Costumer Services SISE Engineer

For the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:

• Define, create and release Service information (e.g. electronic documentation, remote
  Service information, FAQ and tips and training course content for the Field Service Engineers).

• Define and document the required spare parts.

• Prepare and execute tests for validation of Service functionality, serviceability and reliability.

• Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.

• Support the Helpdesk in solving field issues related to Service deliverables.

• Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.

• Validate all Engineering Change Requests (ECR) with focus on Service impact and approve
  ECR’s when Service aspects are secured.

• Continuously improve the information and Service workflow, based on field Service feedback.

• Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

• HBO-education in technical competence, e.g.: Mechanics, Electronics, Bio Medics

• At least 3-5 year working experience

• Good communication skills in both English and Dutch (verbal and written)
  Has experience in or strong affinity with:

• Customer Service or Service Organizations (internal and/or external)

• Cross-functional collaboration (with various disciplines)

• Project Management skills or Project participation

• Working with or in a R&D environment

• Working in a state-of-art, high-tech environment

• Technical Documentation and tools

• (End) Customer needs and/or contacts (internal/external)

• Medical Device Industry and its regulation(s)

• Lean Methodologies and Continuous Improvement

And also:

• Is a team player

• Has a flexible attitude

• Knows how to deal with stress

• Is able to convince peers and stakeholders (based on data driven facts and figures)

• Has a strong drive to achieve challenging, but realistic targets

• Is used to deliver on commitment

Interesse?
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