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    Stäubli

    Industrial Automation

    Robotics Field Engineer - MEX

    Queretaro, MexicoOn-SiteFull-time3+ yrs experiencePosted 3mo ago
    All Stäubli jobs

    Job description

    As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

    Reports to:

    Local Service Manager / Head of Services North America

    Responsibilities and Objectives:

    Field Service & Customer Support

    • Provide on-site repair, troubleshooting, maintenance, and programming support
    • Diagnose robotic systems and resolve issues efficiently
    • Restore system operation and ensure customer satisfaction
    • Support commissioning and emergency interventions

    Remote Support & Hotline

    • Provide technical support via phone and email
    • Manage customer hotline requests
    • Guide customers through troubleshooting and resolution remotely

    Service Execution & Reporting

    • Document activities in CRM
    • Provide detailed service reports
    • Track system performance and issues

    Coordination & Improvement

    • Coordinate with service management and teams
    • Provide feedback for continuous improvement
    • Support knowledge sharing

    Adheres to all safety, quality and environmental standards

    • Bachelor’s or Associate degree in Engineering, Robotics, or related field
    • 3+ years experience in robotics or industrial automation
    • Strong robot programming and troubleshooting skills
    • Knowledge of electrical, mechanical, and control systems
    • Ability to read and interpret technical documentation
    • Strong communication and customer interaction skills
    • Willingness to travel up to 75%
    • Fluent English speaker

    Work schedule:

    Willingness to travel as required both domestically and internationally (up to 75%)

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Stäubli

    Stäubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with employees in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Stäubli Electrical Connectors develops highly reliable connection solutions based on the MULTILAM contact technology. In the field of photovoltaics, Stäubli is a pioneer and global market leader with its MC4 connector portfolio. Stäubli provides connections for life in industries such as renewable energies, industrial automation applications, power transmission and distribution, railway, welding automation, test and measurement, medical devices, and E-mobility.

    View all Stäubli jobs
    Industry
    Industrial Automation
    Open roles
    120

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