Roles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:
- Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
- Promote STAUBLI services, continuously improve customer relationship and execute service sales.
- Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
- Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
- Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
- Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
- Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
- Daily reporting to the Local Manager to update status & availability.
- Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
- Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
- Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
- To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.
B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.
YEARS OF EXPERIENCE/AGE- 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.
TRAVEL - 70-75% Travel across India to diagnose/service customer machines & Service Sales.
COMPETENCIES
Technical -
- Basic Mechanics (drafting skills)
- Automation concepts (PLC, Drives etc.)
- Industrial Electrical concepts & circuitary
- Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
- Computer communications (industry oriented),
- Experience with diagnostics tools, electric circuits & mechanical systems.
- Proficiency in understanding PLC programming /industrial automation.
- Sensors and actuators technologies (electric, and pneumatic),
- Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)
Behavioural
- Excellent Communication & interpersonal skills
- Able to analyze problems in a logical manner
- Ability to sell and promote Staubli Services
- Willingness to travel for on-site support multiple times and emergency service calls.
- Is highly organized with the ability to manage multiple projects.
- Build Strong relationships with clients to ensure long term satisfaction
- Manage multiple service requests efficiently under tight deadlines.
- Prioritize tasks based on urgency and impact on customer operations.
- A self-starter who is resourceful and initiates work without specific instruction.
- Agility & ability to Work-life balance and embrace changes with positive attitude
- Willingness to learn new technologies & adaptable to client environment situations quickly.
- Work closely with Sales, Application & Admin team for seamless service delivery.
- Should be proficient in multiple languages –Indian languages. English is must
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